GLOBO’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by GLOBO anytime you interact with the CitronGO! service and related products collectively referred to as CitroGO! Suite (CGS), such as when you visit the CGS website, when you purchase CGS related products and services, or when you call our sales or support partners. Please spend a moment to read the following document to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy and protection of customer personal data are priorities at GLOBO.
Customer personal information
Every time we ask you to collect your personal data is because it helps us to deliver a superior level of customer support. It provides us with the necessary means to enable your convenient access to our products and services and focus on those aspects that are of the greatest interest to you. Furthermore, your personal information helps us to deliver the service that you want and also keep you posted on the latest product announcements, version updates, special offers, and other events that would be of your interest.
If you do not want GLOBO to keep you up to date with GLOB updates, new software versioning, and other events on products and services click www.citrongo.com and update your personal contact information and preferences.
Use of customer personal information
There are several ways in which Your personal information are used to help us provide you better services. For example:
• Your personal information may be asked for when you’re discussing a service issue via our customer support center, via the phone with an associate, when downloading a software update, when registering for a seminar, when participating in an online survey, when registering to our services, or whenever you are purchasing a service.
• Your personal information may be asked when you contact GLOBO, relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the GLOBO services you own, such date of purchase; and information relating to a support or service issue.
• Your personal information may be asked for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
• Your personal information may be collected regarding customer activities on our website, www.citrongo.com. This enables us to determine how best to fulfill customer requests and to understand which parts of our website, service features, are of most interest to them.
• Your personal information may be collected to provide services that you have requested as well as for auditing, research, and analysis to improve the CitronGO! Service.
CitronGO! My Folders service
GLOBO enables you to create organize and share folders and files such as photos, music, videos, presentations and more through the My Folders service, and send them to family members, friends or colleagues. To fulfill your request, GLOBO may require personal information about the person whom you are sending the files such as their email, mobile phone number, and so on. The personal information you provide about that person is used only for the purpose for which it is collected. GLOBO will not use the information collected to market directly to that person.
Publicly displayed information is public
If you decide to share any items publicly (with no protection) via GLOBO’s CGS you should be aware that any information you share is visible to other users. GLOBO is not responsible for the personally identifiable information you may reveal.
When we disclose your information
GLOBO takes your privacy very seriously. GLOBO does not sell or rent your contact information to other marketers.
Within the GLOBO Group
To help us provide superior service, your personal information may be shared with legal entities within the GLOBO group of companies who will take steps to safeguard it in accordance with GLOBO’s privacy policy.
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for GLOBO to make certain personal information available to companies that GLOBO has a strategic relationship with or that perform work for GLOBO to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with GLOBO’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase and activate the CitronGO! Service, you authorize GLOBO, the carrier, and other SPs, etc. to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by GLOBO’s, carrier’s and other SPs’, respective privacy policies. Without such information being made available, it would be difficult for you to purchase and activate the service, receive customer service support, provide us feedback to improve our services, or access certain services, offers, and content on CitronGO! website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Personal information protection
GLOBO takes several measures — including administrative, technical, and physical measures — in order to ensure that your personal information is secured against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
You can further help us by also apply several actions in order to better protect your personal data when you are on the Internet, such as changing your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari. Please note that whenever you change your password over Internet the same change should happen on the mobile client in order to synchronize your data.
Personal information Integrity
GLOBO is undertaking all necessary actions to ensure that all your personal information is accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided. You can always ensure that your contact information and preferences are accurate, complete, and up to date by checking your account information at www.citrongo.com.
Cookies and other technologies
As is standard practice on many corporate websites, CitronGO! website uses “cookies” and other technologies to help us understand which parts of our websites are most frequently used, where our visitors are going, and how much time they spend there. We use cookies and other technologies to evaluate traffic patterns on our website, so as to provide high system and services availability and resilience against heavy traffic loads. We also use cookies to personalise your experience and provide greater convenience each time you interact with us.
In this way we may use cookies and other technologies to provide you information about your country and language that would make your User Experience richer and your navigation easier via our site.
As in most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use all such information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. GLOBO will not intend to use the information collected to market directly to that person.
In some email messages we use a “click-through URL” directly linked to content and functionality supported on the CitronGO! website. For example a user may decide to share with his contact files or folder of any size, either password protected or publicly available. In this case the invitation to share e-mail that the user will send to its acquaintances will contain a click-through URL linking directly to the file and folder that user wanted to share. We track this click-through data in order to determine interest in particular services, and to measure the
International users
International users have to comply with privacy and security regulations of their country of residence.
Privacy questions
If you have questions or concerns about GLOBO’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see table below) to contact us. GLOBO will respond to your inquiry within 30 days.