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Home / Frequently asked questions |
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- What is CitronGO!?
CitronGO! redefines mobility in communication by uniquely
integrating in the screen of a device (mobile handset, PDA, or PC)
communication and social networking services, covering personal and
professional daily needs.
CitronGO! is built on a generic platform with open software that
supports aggregates and integrates a variety of protocols and
applications to enable easy integration between service providers,
network operators and manufacturers
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- How does CitronGO!
work?
CitronGO! combines ubiquitous computing with push email and complete
file synchronisation to seamlessly integrate all current popular
applications onto a single screen. It connects to user accounts on
all major service providers and/or software vendors requiring
minimum configurations. It synchronises data over the air (OTA) on
mobile handsets providing a true ‘push’ experience:
- Push Emails - synchronises , aggregates and integrates as
many email accounts a user might have, including Microsoft® Outlook,
Yahoo!®, Gmail, AOL® mail, etc.
- Push Contacts - synchronises, aggregates and integrates as
many contacts a user might have
- Push Calendars - synchronises, aggregates and integrates as
many calendars a user might have
- Instant Messaging (IM) - synchronises and provides
simultaneous access to all Instant Messaging accounts the user
might have, including iCQ™, Skype™, MSN™, etc.
- Web storage ‘cloud’ - provides users with the ability to
store and share their folders, files and data
- Web 2.0 - Social networking accounts - enables individuals
to receive messages from their accounts directly onto their
mobile device screen (e.g. Facebook™, MySpace™, YouTube™, etc.)
- File conversion - provides the capability to easily
transform specific files to be readable on almost all mobile
handsets (currently supports Excel, Word, PDF and RTF files)
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Do I need any special software to use CitronGO!?
CitronGO! provides a transparent user experience to the user via the
WEB and the Mobile. On the WEB you do not need to install any
special software. You just need to have a web browser, subscribe and
login to the CitronGO! service).
On the mobile you have to download a mobile client. The process is
very easy. You may download the client by clicking
this link.
Installation is done automatically and the wizard helps you to
complete your registration within only a few minutes.
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Why should I connect with others on CitronGO!?
CitronGO! offers you a unique interaction layer with all your
favourite services. Providing the Single Sign ON (SSO) feature, once
you login in the service you may access, edit send, respond, forward
any email via any email account that you have, access the contacts
from your mobile handset along with contacts thatyou may have in
other address books (like in Microsoft® Exchange, Lotus Domino, etc.), talk
with your friend via your Instant Messaging account, instantly
upload videos on you YouTube account with no need to care about the
video format, speak to your contact via your social networking
accounts, share folders and files with anyone that you want without
the barrier of file size, and do a lot more.
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- How safe it
is to use the CitronGO!?
CitronGO! is build on a highly secured infrastructure in order to
ensure that your personal information is safe against loss, theft,
and misuse, as well as against unauthorized access, disclosure,
alteration, and destruction.
It uses 3 layers of security consisting of :
- Encryption of the customer data within the CitronGO!
database
- Encryption in the communication that takes place between the
Mobile client and the CitronGO! server
- Encryption in the communication that takes place between the
CitronGO! server and the Internet
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What is the commercial beta version of CitronGO!?
Commercial beta version of CitronGO! refers to the fact that we are
continuously working on improving the service and we want your
feedback and opinion on how we can make it better for your needs.
During the beta commercial version the service is offered free of
charge for all trialists and may have some limitations regarding
usage. However and by no means beta refers to any system
malfunctions or problems. Your data are secured and safe.
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- How can I opt out?
You may simply select to delete your CitronGO! account and you are
automatically opted out.
If you have bought or activated your CitronGO! account via another
partner network of ours your account may be automatically
de-activated if you decide to change partner. For more details
please refer to the policy of the reseller that you have purchased
the service.
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Can I get all my contacts from my own phone on to a new one
even if it's a different brand?
NO. This features is not supported for your own protection and
protection of your personal data. CitronGO! synchronises all your
current mobile contacts. In this way if you loose your phone, or if
your phone is stolen nobody can access your data.
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- How does
send/receive work?
CitronGO!! uses send/receive funtcionality on predefined
regular intervals for retreiving and updating all user data. The
user may select different time intervals for the service to update
all his data. Data transfer takes place Over The Air (OTA) via any type of network
access (GPRS, 3G, HSDPA, WiFi, etc.) available at the user while
traversing. Therefore the user has all his data updated at any time,
any place and via any device. So all you need is a ‘screen’ with a working internet connection
from your operator to retrieve and update all data at CitronGO!.
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I have a BlackBerry®/iPhone™/iPhone 3G™/Windows® Mobile phone, can I
still use CitronGO!?
CitronGO! works on any devices since the mobile client support Java
enabled handset, Symbian, and Windows Mobile handsets. In its
current version there is no support for iPhone, however very
soon we will support it. We are aiming to update our handest
compatibility list continuously with new launched devices. For more
informaiton on supported devices please check the handset
compatibility list.
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